Glossary
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Assignment Statuses - Product to Site
Show When Available
This is the main assignment status used on our sites.
The product is shown (discoverable by search and in product lists) if it is available to be bought (has stock, isn’t restricted etc.).
Should the product not be available, then it is removed from search and lists, but its product page is still available (either directly via the URL if you have it, or from a customer’s previous order via their account page), and the product page will report the product as Out Of Stock.
Hidden
This is a way of explicitly setting a product to be in the same state as Show When Available when the product is not available.
The product will have a product page, while not appearing in search and lists. If you visit the product page directly, it will be shown as Out Of Stock.
Sold Out
A product set as Sold Out will appear on site (will be in search and lists) but will report as Out Of Stock.
This is used for products which we expect to come back in stock. For example, if we want customers to be able to see them to place pre-orders.
Always Show
These products are always present on site (in search and lists), and will be Buyable or Out Of Stock depending upon their availability.
Hidden Sellable When Available
This status is used for products that are given away via special offers/promotions, mostly as free gifts.
They won’t be searchable or appear in lists, but if available will be buyable (meaning they will appear in basket as free gifts).
They will not appear in the basket if they become unavailable.
Hidden Always Sellable
This status is used for products that are given away via special offers/promotions, mostly as free gifts.
They won’t be searchable or appear in lists, but will always be buyable (meaning they will appear in basket as free gifts). This status is used for free gifts that we have an unlimited supply of.
Available
A product is said to be available to be bought if there is allocatable stock and the release date for the product is in the past.
Availability Statuses
AUTO
The product is available to be bought if there is allocatable stock in a warehouse and the release date for the product is in the past.
FORCE
The product will always be available to be bought, regardless of any other factors like stock.
FORCE_UNTIL_STOCK
Prior to their being allocatable stock for this product, the product will always be available to be bought. Once there is allocatable stock, the availability status will automatically switch to AUTO.
FORCE_WITH_STOCK
Prior to their being allocatable stock for this product, the product will be available to be bought against a specified number of predefined units. Once this number of predefined units are bought, the product will no longer be available. Once there is then allocatable stock, the availability status will automatically switch to AUTO.
FORCE_UNTIL_RELEASE
Prior to the release date for this product, the product will always be available to be bought. Once the release date is in the past, the availability status will automatically switch to AUTO.
DO_NOT_SELL
The product will never be available, regardless of any other factors like stock.
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Child Product
A child product has a relationship to other products with the same parent product; this relationship is determined by one or more variants.
E.G. products corresponding to the same t-shirt in different sizes could be grouped via a parent product using variant “size”.
Customer List Types
Approved Account List (to be deprecated)
See standard list.
Newsletter Sign-Ups List
Automatically includes every customer who has opted-in for marketing / newsletter.
Product Restriction List
Automatically keeps a list of customers who bought a particular product or products. Tech support is required to manually configure the SKU for such a list.
Professional List (to be deprecated)
See standard list.
Reward Card list
Automatically includes customers with reward card
Segment Based
Generated from an eCRM segment once a day
Standard
Arbitrary list of manually selected customers
Standard (CS Editable)
Same as Standard, but Customer Agents can edit these via Contact Centre
Student list
Includes customers with email domain suffix .ac.uk
Subscriber List
Automated includes customers subscribed to a particular sku. If the sku is defined as null, this list will automatically include all customers with any subscription on the site.
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Global Site Properties
Site properties which are global apply to all websites hosted on our platform by default.
product.quantity.text(global) is an example of what a global site property looks like.
They can be overridden using override properties.
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Linked Product Group
Products, including parent products, can be grouped via a Linked SKU Grouping. This relationship is determined by a single variant.
This grouping is different to a parent/child grouping:
- On list pages all products in the group will appear separately (whereas parent/child groupings only appear once)
- On the PDP, when different variants are selected, the title will change (whereas child products inherit the parent product title)
E.G. products corresponding to the same t-shirt in different sizes could be grouped via a parent product using variant “size”.
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Outstanding Order
An outstanding order is an order which is yet to be fulfilled.
Override Site Properties
Site properties can be overridden for a specific site, by specifiying the site and locale.
product.quantity.text(lfint,en_IE) is an example of what an overridden site property looks like (where ‘lfint’ represents site Look Fantastic and ‘en_IE’ is the locale).
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Parent Product
A parent product is a dummy product created to relate multiple simple products together via a relationship. A parent product is therefore not purchasable. The child products within a parent product grouping relate to each other by one or more variants.
E.G. products corresponding to the same t-shirt in different sizes could be grouped via a parent product using variant “size”.
PDP
A PDP, or Product Display Page, is the page on the website containing content and information about a particular product; if available, products can be added to the basket from this page.
Product
A product is either a physical or virtual item or group of items, which can be ordered by a customer and fulfilled.
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Simple Product
A simple product is a product which has no parent relationship to other products.
SKU
The term SKU (stock keeping unit) is used interchangeably with the term product.
Stock Owner
Every unit of stock in a warehouse belongs to a stock owner, to determine who owns this stock.